Hurricane season is looming, and customers who live in affected areas are always wondering, in the case of a weather related emergency, what will we do? With Guardian’s UL–certified, CSAA Five Diamond, 24/7 alarm monitoring center, you know our facilities will be there for you, providing consistent service and monitoring working systems.
If A Storm Is Coming: The process of helping you protect your home starts before storms even make landfall. Our professionals at our monitoring center, also known as Central Monitoring Station in Pennsylvania monitor major weather events nationwide and increase our staffing to meet any potential needs in areas where our customers are located. If a weather event cannot be predicted, Central Station can bring in on-call professionals and even be assisted by employees from other departments who are cross-trained to operate the monitoring center.
If You Call Central Station During A Weather Event: You can be sure you will be soon speaking to our highly trained professionals. In 2014, the average time it took for a monitoring center specialist to answer customer calls was a mere 6 seconds. In addition, 89 % of our calls were answered in 20 seconds or less. If you call Guardian’s Central Station needing emergency assistance during extreme weather, you should be able to get through, usually within seconds.
If You Cannot Answer Guardian’s Call Because Of Weather-Related Events: When an alarm sounds at your residence during a weather emergency, you might not be able to respond to the resulting call from Central Station. If the operators cannot get in touch with you, they will attempt contacting your other contacts and then alert local authorities, who will likely have power redundancies. Even if you can’t answer the phone, if the signal is transmitted to Guardian, authorities will be notified.
If The Extreme Weather Is In Pennsylvania: If Central Station is experiencing extreme weather, you have no need to worry. Our services will continue to operate. As a part of Guardian’s UL Certification, Central Station has several power redundancies. Not only are we supported by an Uninterruptible Power System, but also three generators, more than is required for the UL certification. Central Station Director, Jason Bradley said that being at work in the case of extreme weather is one of the safest and best places to be in Western Pennsylvania. The backup power systems are routinely tested, inspected and maintained so that they are kept in impeccable working order.