Taking Your Loyalty Seriously
Our primary goal at Guardian is to help ensure the safety and security of our customers and their homes. That’s job one and we’re proud of our reputation and long-running history as one of the best home security providers in the country. But, when it comes to our customers, their security and safety isn’t our one and only concern; we care about their happiness, too.
We want our customers to be happy they chose Guardian not just for the quality of our equipment and services, but also for the professionalism of our technicians and the knowledge, friendliness and positive attitude of our entire organization. We want our customers’ experience with Guardian to so far exceed their expectations they can’t help but comment – whether it’s telling a friend, relative or neighbor, posting an online review on a review site like AlarmSystemReviews.com, or simply thanking a technician or representative.
We’re committed to earning our customers’ trust and loyalty, so we focus on providing the best possible experience we can deliver today – and identifying ways to provide even better customer service and attention.
First Impressions Matter
We know our relationship with our customers begins the first time we speak with them. That’s why all of our call center representatives go through a rigorous training process to understand our equipment and our many services as well as the best practices associated with customer care. By taking the time to make sure our representatives are properly trained before they take their first call, we empower them to help you with your home security needs.
Listen, Learn, Respond
Representatives and technicians are there to listen to your concerns, learn about your needs and expectations and provide answers. From explaining all our equipment options during your consultations to walking you through the equipment and how it works after the installation, we want you to feel confident in your decision to select Guardian. Rather than pushing you into a purchase you may immediately regret, we’d like to educate you on the technology we use, the equipment’s benefits and limitations and make sure we’ve answered any and all your questions.
Take the Good from the Bad
Your feedback matters – so we always want to know what you think about your experience with us. And of course, we love when a customer has nothing but praise, but it’s ok to hear criticisms and concerns. Without them, we wouldn’t be able to improve our overall service and we wouldn’t be able to make your individual experience better. We read all the reviews and feedback our customers post on unbiased third-party sites like AlarmSystemReviews.com and other review sites. So keep your reviews and comments coming – they’re an important part of our improvement efforts!
In fact, if you’d like to share your story with us, you can go here.
Be There, Always
Creating a relationship with our customers means being there from the beginning and throughout the relationship. Our service technicians and support teams are always just a phone call away, ready to help.
Our Customer Care team is available at 877-314-7092 from 6AM to 12AM (EST) Monday through Friday and 7AM – 12AM (EST) on Saturdays and Sundays.
But we’ve also got a complete resource center available to you 24/7 on our web site:
Our support page includes several features to help you at any time.
View and pay your bill, test your system, order yard signs and more.
The most common questions are answered here to help you with your Guardian system.
Our moving center will assist you in transferring your Guardian service to your new home so you can continue to enjoy the safety and security you’re accustomed to.
We want to make our happy customers even happier! Refer a friend and you could win free monitoring for an entire year!
Find and access equipment manuals for your records and to help you fully understand your systems capabilities.
If you’d like to find out what options or promotions are available to allow you to upgrade your system, visit this page.
We Look to Earn Your Business Every Day
If you have questions or concerns, please don’t hesitate to call or contact us. We want to help. And as we said before, while you and your family’s safety and security is our primary concern, your happiness as a Guardian customer is a close second. We look forward to hearing from you and helping you enjoy a securely monitored home for a very, very long time.