Guardian has again been awarded the prestigious Five Diamond Central Station Certification by the Central Station Alarm Association (CSAA).When we talk about our qualifications as a security company, the lingo can be a little bit confusing. You want to know that your security company is qualified to help you when you need it, but it’s hard to sort through all the certifications.
The CSAA recognizes fewer than 200 central stations for this distinction out of the 2,700 central stations in the United States which engage with emergency personnel (law enforcement, fire and emergency services agencies).
This certification is related to our monitoring center- the people who call you and notify authorities when your alarm sounds. 100 percent of Guardian’s central station operators have passed the CSAA Central Station On-Line Operator Training Course which covers all phases of central station communication with customers, law enforcement, fire and emergency services communications centers. This training ensures our central station staff is prepared to communicate quickly and effectively in the case of an emergency in your home.
There are some other areas in which our Central Station operators have to prove their understanding:
- Proficiency in alarm verification, which helps reduce false alarms;
- Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers;
- Knowledge of electronic communications equipment, including radio;
- An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
- Proficiency in the area of emergency preparedness under a wide scenario of possibilities.
We’ll let our Director of Central Station Operations, Jason Bradley, explain it further: “The CSAA Five Diamond certification is important in regards to two critical factors; externally it provides our customers a highly credible independent endorsement that we here at Guardian offer the highest quality alarm monitoring services available within the industry, and secondly it reflects the internal accomplishment of our alarm monitoring team.”