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Guardian System Basics: What You Need To Know

If you have just recently purchased a Guardian system, you have had the opportunity to learn about many system features and basic ways to use your system during installation and orientation. We wanted to offer a refresher on the things that are most helpful to remember. It’s always good to have an easy reference for the basics.

Know When Our Monitoring Team is Calling

If your alarm goes off, our monitoring center will often call you and your emergency contacts to make sure you get the help you need. It’s very important that you can recognize when we call, so be sure to program the number into your phone right away: 1.800-364-3616 

If you have Caller I.D., this number will come up as “GUARDIAN.”

This number will only be used by the monitoring center. For all other customer service questions, please call 1.800.PROTECT (1.800.776.8328).

7-Day Orientation Period

Once your security system is installed and activated, it will be in “orientation” mode so that you have some time to get used to using your system. You’ll be able to get comfortable with the functionality of your new system without worrying about false alarms and related fines. During this time, Guardian will call only your primary phone number when your system sends a burglary, medical or panic alarm signal and we will notify emergency responders only if you request it. If you feel comfortable enough to turn off the orientation feature, you can contact us at 1.800.PROTECT and we’ll turn it off unless doing so violates a local municipal ordinance.  If you have a monitored smoke or carbon monoxide detector, those alarm signals will be treated normally and we will alert emergency responders when we receive this type of signal from your system, regardless of the orientation period.

Arming and Disarming Your System

When your system is armed, it will set off an alarm if the door/windows are opened. You can choose to set your system to Arm (Stay) which is best if you are in the home and arming the system or Arm (Away) if no one is at home.

Setting Up Notifications

To make sure your system is working for your personal needs, you can set up notifications so you know what’s going on in your home. Here are just a couple of notifications you can set up by logging into myguardianhome.com.

Arming Reminders- Be notified if you leave and forget to arm your system.

No Show Alert- Set up an alert so you are notified if someone is expecting to enter your premises during a specific time frame and they do not show up.

Device Notifications- Almost every device in your system can have notifications associated with them.

Unexpected Activity- Get notified when activity that doesn’t usually happen occur to provide awareness.

Alarm Alerts- Make sure you get a notification when an alarm is going off. You will also get a call to your numbers on file, but notifications provide instant awareness wherever you have your internet-connected smartphone.

Testing Your System

As a reference, your last system test date appears on your personalized Customer Care Website. Your system type may also be indicated. You can complete a communication test via the Testing link in your Customer Care Website account. Log in now.

Guardian recommends testing your alarm system on a monthly basis. Here’s how:

To avoid the notification of emergency responders, call 1.800.PROTECT and request to have your account placed in ‘test’ mode, our representative will guide you through the process, which is five fast steps…

  1. Set your alarm system and wait until the time delay has completed.
  2. Open a door or window protected by your alarm system. Once the siren activates wait at least 45-seconds then disarm your system.
  3. If you are disconnected from our representative (the alarm system may seize the telephone line) call 1.800.PROTECT back as soon as your telephone line returns to obtain the result of your test.
  4. Ask your representative to take your system off “TEST” to resume 24-hour monitoring
  5. Reset your keypad.

If you have any questions,  please call 1.800.PROTECT (1.800.776.8328).

2019-05-20T12:16:12+00:00 DIY Home Security|


  1. Ron Pinhas July 29, 2017 at 8:59 pm - Reply

    I’ve been thinking of getting Guardian security systems for my clients. Thanks for the run down!

  2. […] us- You can set up notifications so that you know when the kids get home or for when you leave the house (and the geofence you […]

  3. […] Need some help setting up notifications? Read Guardian System Basics: What You Need To Know.  […]

  4. […] After your appointment is complete, you refresh your knowledge by checking out “Guardian System Basics: What You Need To Know.” […]

  5. Jana October 3, 2017 at 2:09 am - Reply

    System “sensors” are hardwired. One is “beeping” at regular intervals. I’ve tried to press the button- thinking maybe it needs reset. Is there a battery too? It’s on the ceiling. I can’t even reach it! Suggestions? Ideas?

    • kgarmong October 3, 2017 at 4:42 pm - Reply

      Hi Jana. We need a couple more details to troubleshoot your system. If you call 1-888-895-4805, someone should be able to help you out right away. You can also reach out to wecare@gpsx.net if you can’t call. I hope we hear from you soon so we can help you out!

      Katelyn G.
      Customer Satisfaction Advocate

  6. I’ve been researching this area for roughly three weeks at this point and this is the first post that absolutely is sensible. How come it’s so difficult to access effective guidance concerning security nowadays? Certainly recognize the effort you invested putting your concepts into words so novices like me may take action. Maybe there is a part two with your post? Many thanks!

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