What You Need to Know About Hurricane Harvey

Customers in the path of Hurricane Harvey in Texas and Louisiana may be experiencing issues as a result of extreme weather this weekend. Guardian is prepared to respond to issues during the emergency.   However, if you are in this area, your Guardian service may be affected in several ways. Please understand that service calls in this area may be rescheduled or unavailable during the storm to help ensure everyone’s safety.

Your panel may sound because of a National Weather Service alert. This is to notify you of the weather alert and you can silence it when you hear it. To learn more about weather alerts on your keypad, click here.

If your power goes off- You may get a notification on the Guardian App if your power goes off.  Also, your system will revert to back-up battery power which may last 4 to 6 hours. This will trigger a beeping sound from your system. Typically, if you disarm your system in the way that you normally do, the beeping will stop.  Your system will likely restart beeping roughly every 4 hours at which time you’ll have to disarm your system again.  When the power is restored to your panel, the panel battery will usually start to recharge and fully restore battery power within 24-48 hours. Below are specific instructions for silencing the beeping for various types of systems.

Your alarm system should continue to transmit signals to Guardian’s 24/7 monitoring center even if the battery is low, provided that the signal communication method your system uses is still functioning and has not experienced problems due to the hurricane.  If your system powers down because of insufficient battery or its communication method is down, your system will no longer transmit signals. In case of an emergency, you should contact emergency personnel directly if possible. If you are in need of assistance from FEMA,  call 800-621-3362.

If an emergency occurs in your home- Guardian’s monitoring center will continue to process alarms according to its normal procedure when it receives your system’s signals. When necessary, the monitoring center specialists will alert local authorities of emergencies. In an emergency weather event, your local authorities may stop responding to these notifications due to the fact that they are responding to local conditions.  If your system has transmitted a signal to Guardian, then Guardian will notify you of the above issue if they can reach you via your emergency contact number.

Hurricane Safety Tips- We want you to be as safe as possible during the hurricane.  Make sure you prepare your home and family for the emergency and have an emergency communication plan in place. Sign up for weather alerts on your smartphone and pay attention to any evacuation requests. Below are some resources if you need more information.

Guardian is committed to helping you stay safety.  If we can assist you, please let us know please call 1-800-PROTECT (1-800-776-8328).

If you are not in the path of the storm and would like to donate to relief efforts for Hurricane Harvey, the following charities are accepting donations:

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