When extreme weather strikes, Guardian Protection Services wants to help ensure that our customers are as safe as they can be. Hurricane season is just one time of the year where extreme weather can affect your home and family.
For those who live in areas affected by Hurricane Irma, there are some things you need to know about Guardian and your monitored Guardian security system. Please understand that service calls in this area may be rescheduled or unavailable during the storm to help ensure everyone’s safety. Guardian will notify you in advance if this is necessary. Guardian’s dual monitoring centers stay highly prepared for extreme weather across the country by focusing on predicted weather events. Our two monitoring centers are located on either sides of the nation and have multiple power redundancies so that they are prepared no matter where a natural disaster or weather event occurs.
- To learn more about how Guardian’s monitoring center prepares for severe weather, click here.
During Hurricane Irma, the first thing you might notice regarding your Guardian home security system is a severe weather alert on your keypad. This feature helps make sure you’re aware of dangerous conditions in your area. You can silence the alert when you hear it.
- To learn more about weather alerts on your keypad, click here.
If your power goes off- You may get a notification on the Guardian App. Also, your system will revert to back-up battery power which may last 4 to 6 hours. This will trigger a beeping sound from your system. Typically, if you disarm your system in the way that you normally do, the beeping will stop. Your system will likely restart beeping roughly every 4 hours at which time you’ll have to disarm your system again. When the power is restored to your panel, the panel battery will usually start to recharge and fully restore battery power within 24-48 hours.
- To learn more about how to silence battery alerts on your keypad, click here.
Your alarm system should continue to transmit signals to Guardian’s 24/7 monitoring center even if the battery is low, provided the signal communication method your system uses is still functioning and has not experienced problems due to the extreme weather. If your system powers down because of insufficient battery or its communication method is down, your system will no longer transmit signals. In case of an emergency, you should contact emergency personnel directly if possible. If you are in need of assistance from FEMA, call 800-621-3362.
If an emergency occurs in your home- Guardian’s monitoring center will continue to process alarms according to its normal procedure when it receives your system’s signals. When necessary, the monitoring center specialists will alert local authorities of emergencies. In an emergency weather event, your local authorities may stop responding to these notifications due to the fact that they are responding to local conditions. If your system has transmitted a signal to Guardian, then Guardian will notify you of the above issue if they can reach you via your emergency contact number.
Hurricane safety tips- We want you to be as safe as possible during the hurricane. Make sure you prepare your home and family for the emergency and have an emergency communication plan in place. Sign up for weather alerts on your smartphone and pay attention to any evacuation requests. Below are some resources if you need more information.
- National Hurricane Center Updates and Advisories
- Hurricanes- Ready.gov
- Hurricane Irma- Florida Emergency Management
Guardian is committed to helping you stay safe. If we can assist you, please let us know by calling 1-800-PROTECT (1-800-776-8328).