When your system is first installed, it may take you a little bit of time to get used to using it every day. You might accidentally set off your alarm because you forget it is armed or you may enter the wrong code while trying to remember how to disarm the system. At Guardian, we want to ensure that you have sufficient time to practice using your system without concern about false alarms and associated fines.
How the Customer Orientation Period Works
Once your security system is installed and activated, it will be in “orientation” mode for seven days so that you have some time to become familiar with using your system. You’ll be able to get comfortable with the functionality of your new system without worrying about false alarms and related fines. During this time, Guardian will call only your primary phone number when your system sends a burglary, medical or panic alarm signal and we will notify emergency responders only if you request it.
Why Preventing False Alarms Is Important
When your system alarms and there is no emergency, emergency personnel may be sent to your home. This can have a negative effect because if there is no emergency, sending law enforcement, fire departments or emergency medical personnel can waste public resources and time. To prevent this and try to combat wasted resources, many municipalities charge citizens a fine for false alarms.
Guardian is committed to help prevent false alarms for our customers and for local first responders. We work closely with the False Alarm Reduction Association to help improve our equipment and monitoring processes and educate homeowners to help reduce false alarms. The Customer Orientation Period exists as a part of our goal to reduce false alarms by letting our customers have sufficient time to understand how their system works.
Causes of False Alarms
In many cases, false alarms can be caused by someone in the home misusing the system in some way. If you accidentally use the wrong code to disarm your system, it will alarm. Likewise, if your doors or windows aren’t closed and you try to arm the system, your system will go off. Lastly, if you try to reenter your home immediately after arming the system, you could trigger the alarm. These are mistakes that are easy to make, but they can also replicate circumstances that would indicate a potential burglary. Using the Guardian App on your smartphone can help make arming and disarming your system easy and may help you avoid these mistakes.
Less often, false alarms may be caused by an issue with your system. If system components are having power issues or are placed incorrectly after a renovation, a false alarm could be triggered. If your system is alarming and you cannot figure out why, please reach out to customer service at 1-800-PROTECT who will help you troubleshoot and help you schedule a service appointment if necessary.
Exceptions to the Customer Orientation Period
If you feel comfortable enough to turn off the orientation feature before the seven-day period ends, you can contact us at 1-800-PROTECT and we’ll turn it off unless doing so violates a local municipal ordinance.
Be aware that if you have a monitored smoke or carbon monoxide detector, these alarm signals will be treated normally and we will alert emergency responders when we receive this type of signal from your system, regardless of any orientation period.