Customers who use the Guardian app (in conjunction with myguardianhome.com) may notice a new option in the app in the next 30 days. Under the Security System section of your app, under the panel status, you will soon see a “Panic” option. The Panic option will be much like sending a Panic Signal from your Guardian security system panel, only you can do it from anywhere in your home if you have your smartphone with you.
When you click the Panic button, your options may vary based on your security panel’s capabilities.
If you have the Guardian IQ2 panel, you will see all four possible options:
- Police: You need police assistance
- Fire: You need the fire department
- Silent: You need police assistance but want your system to stay silent
- Auxiliary: You need medical assistance in the form of EMS or an ambulance
If you have the Simon XTi, Simon XT, Concord 4, or the 2GIG you will only see the silent panic option.
When you choose a type of Panic you’ll be asked to “press and hold” for a couple of seconds until the bar becomes completely shaded. This helps keep you from accidentally signaling a panic situation when you do not intend to and helps prevent false alarms.
Then, you will receive a notification that a Panic signal will be sent in 3 seconds. This allows you the chance to cancel your Panic signal or to send it immediately with the “Send Now’ button. When the Panic signal has been sent, your phone will notify you. Guardian’s Monitoring Center will follow its normal procedures for Panic signals. Your emergency contacts will receive a call in the case of a Police, Fire or Auxiliary panic. No one will be notified if you send a Silent Panic, except law enforcement.
This new option allows you more ability to use your Guardian security system in an emergency with your smartphone. Remember, if you send the Panic signal from a location other than your home, the proper emergency personnel will still be sent to your home and not your current location, since your home is the premise monitored by Guardian. The Panic button should only be used if you need the police, fire department or an ambulance sent to your home in an emergency situation.
If you have any questions about this new update, feel free to email us at firstname.lastname@example.org or call 1-800-PROTECT.